Account Manager

£28,000 to £37,500 Per Annum Experience Depending

Who we are

Fundraising is changing. Donor motivations are changing. Legislation is changing. Off the shelf fundraising solutions are no longer an option. As fundraisers, we can’t just focus on channels, we need to look at fundraising and communications in the round. We need to take risks, we need to try new things. More than we ever have before.

So, we have created a new type of agency, one that is fit for this new fundraising landscape. One that doesn’t have the traditional agency hierarchy and structure. One that doesn’t just focus on channels.

We are Audience. We are different. We have core staff with decades worth of fundraising and communications experience across all disciplines. What’s special about us is that we are connected. We have networks of talented people that we can pull in to work with us. Whatever the brief, whatever the challenge, we can build the right team, with the right skillset to get the best results. That’s a promise.

We’re brave. We’re agile. We’re media neutral. We like to join things up. We like to solve problems. We like to take risks. We like to smash targets.



This is a pivotal time for Audience. We have a solid base of clients, we’re winning awards and growing the business in a structured way. Our core staff are dedicated, determined, passionate about making the world a better place, and good fun to work with.

We are looking for an exceptional Account Manager to help drive the business further and to make sure that our account management continues to be the best in the sector. You’ll work on a range of key accounts, have autonomy on the projects that you are working on full support and development from the directors.

We’re looking for a confidant self-starter, who is entrepreneurial in their approach and keen to grow and develop within an extremely ambitious agency.


Audience: Our purpose

To work in partnership with our charity clients. To understand the totality of their fundraising and communication plans to enable us to provide strategic guidance on how to connect them with targeted audiences to achieve their objectives. To help build engagement, motivate financial support and provide inspiring communications.


Job Purpose

To work with charities to develop the detail of their direct marketing plans, and to ensure that Audience meet any objectives set out in these plans. Within this task, to ensure that campaigns are completed accurately, to as high a quality as possible.  Additionally, to ensure that charities receive the best possible account management from Audience


Key Responsibilities

For each charity within their remit, responsible for ensuring that all campaigns are completed accurately, within budget, and on time. Importantly the ability to juggle multiple projects and provide a high level of service in a fast-paced environment

To build strong and trusting relationships with charities, ensuring that they receive clear, professional communications from Audience, and ensuring that we are proactive in driving accounts forward, building long term and credible relationships with our charity partners.

To manage and organise production for specific campaigns including liaising with printers, mailing houses, list brokers, data bureaux, programmers and fulfilment houses.

To provide a monthly set of income/expenditure actuals and forecasts for all charities within their remit, to assist Audience financial planning.

To provide accurate cost sheets as set out in the forecasts.

To maintain accurate timesheets.

To represent Audience at a senior level - whether in relation to existing charities or new business. To input where appropriate into strategic planning as well as pitches.

To develop internal and external systems and procedures, in order to make Audience’s service as professional, efficient and accurate as possible.

To build relationships within the charity sector – including participation in charity sector initiatives and steering groups (IOF, IFC, FR, Commission on the Donor Experience, other initiatives as required) building relationships with other organisations (charities, suppliers and other institutions) and staying up to date with the latest fundraising developments and sector news (both personally and filtering this through the company).  Seeking approval of manager before signing up to any initiatives.

To support other team members as required.


Key Competencies


Ability to act as an authoritative and credible ambassador for Audience

Ability to balance both the needs of our charity partners as well as the business

Extensive knowledge of direct marketing principles, as applied to charity fundraising

An understanding of digital and social marketing, and how this is applied to charity fundraising and communications

Project Management skills and experience – including Print buying, List buying, briefing digital products and fulfilment

A high level of commitment and self-motivation

Attention to detail

Analytical skills - interpretation and reporting of results

Excellent communication skills - written and verbal

Well organised - ability to manage a large workload

Calm under pressure

Able to work on own

Able to work as part of a team

Possessing vision, helping to move charity accounts forward

Demonstrable commitment to the values of the voluntary sector

Appreciation of business principles



Experience of using design packages and associated software

Hands on experience of writing copy, specifically for charity appeals and communications

Hands on experience of setting up and running digital and social campaigns

An IDM or similar relevant qualification in direct and digital marketing

Experience of working charity side within an Individual Giving role



To work on one group of accounts.

There is the possibility that line management of an executive will be required.



Account handling duties will range from operational work (including print and production) through to strategic development of large accounts.  The post holder will need good fundraising and Direct Marketing experience, with the potential to work at a senior level.  A key focus of this role is to be both strategic and hands on.

As the business expands both in the UK and internationally there is also huge scope for personal development and growth within the company


Working hours and travel

37.5 hours a week. 9:00am – 17:30pm, based mainly at our offices in Shoreham.

There will also be a certain amount of travel throughout the UK and the occasional overnight stay.



Salary range £28,000 to £37,500 – experience depending


To apply

Please send an up to date CV including your current salary, along with a covering letter stating why you are interested in this role to


Closing date

All CV’s and covering letters to be received by 09:00am Monday 2nd October.


Audience Fundraising and Communications Ltd.

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